Terms and Conditions
www.pponline.co.uk is owned by P2P Publishing Ltd a company registered in England and Wales whose registered office is at St Mark's House, Shepherdess Walk, London. N1 7LH.
If you have any queries, please contact Customer Services at email@example.com or on 0207 954 3467.
The following terms and conditions do not affect your statutory rights and English law shall apply in all cases.
Terms and conditions are subject to change without notice so please check this page occasionally.
2. This Website
(a) The Peak Performance website is operated by P2P Publishing Ltd under the domain name "www.pponline.co.uk" (“Website”).
(b) P2P Publishing Ltd reserves the right to discontinue or to make complete or partial modifications to this Website, or to these Terms. We may make such changes at our own discretion and without notice or prior announcement.
3. Copyright, Trade Marks and Other Intellectual Property
All content contained on this Website, including (but not limited to) text, graphics, photos, logos, buttons, illustrations, images and audio clips is the property of P2P Publishing Ltd or our 3rd party affiliates. Unauthorised use of this material, including (but not limited to) reproduction, adaptation, modification, distribution, transmission, republication, display or performance is strictly prohibited.
4. Disclaimer and Warranties
P2P Publishing Ltd publishes articles for athletes, coaches and others interested in sports science. Every care is taken to ensure the accuracy of the information in Peak Performance, Sports Injury Bulletin and our other publications, but no responsibility can be accepted for the consequences of actions based on the advice contained herein.
The Peak Performance website displays information provided for general information purposes only and includes personal opinions and comments of various authors, contributors and users. The information is not, and is not intended to be, a substitute for seeking appropriate medical, legal or other professional advice. Please discuss any health or other concerns with your doctor or other healthcare professional. In an urgent situation always call the emergency services.
5. Contributions to the Online Community
You acknowledge that we do not pre-screen content but that we shall have the right but (though not the obligation) in our sole discretion to move, modify or remove any content that is available on or via any chatroom or internet blog on this Website.
(d) By submitting your contribution to this Website, you warrant that your contribution: (i) is your own original work and that you have the right to make it available to us for all the purposes specified above; and (ii) is not defamatory; and (iii) does not infringe any law.
(e) You indemnify us against all legal fees, damages and other expenses that may be incurred by us as a result of your breach of the above warranty.
(f) You waive any moral rights in your contribution for the purposes of its submission to and publication on this Website and the purposes specified above.
(g) You are prohibited from posting or transmitting to or from this Website any material: (i) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, obscene, profane, sexually orientated, inflammatory, blasphemous, in breach of confidence or in breach of privacy or which may cause annoyance or inconvenience; ( ii) for which you have not obtained all necessary licences and/or approvals; (iii) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (iv) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
(h) You may not misuse the Website including, without limitation:- (i) by hacking ; (ii) by using multiple logins for the purposes of disrupting this Website or annoying other users; (iii) by using inappropriate (e.g. offensive or vulgar) user names; (iv) by up-loading, posting or e-mailing any unsolicited or unauthorised advertising, promotional materials, “junk mail”, spamming or using off-topic material: We don't allow the submission of the same or very similar contributions many times; (vi) by impersonating.
(i) Safety: We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, home address or email address), and please do not include postal addresses of any kind.
(i) About the law:
(i) You may not submit any defamatory or illegal material of any nature on this Website. This includes text, graphics, video, programs or audio.
(ii) Contributing material with the intention of committing or promoting an illegal act is strictly prohibited.
(iii) You may not use this Website or any chatroom or Internet blog to “stalk” or otherwise harass another.
(iv) You agree to only submit materials which are your own original work. You must not violate, plagiarise, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.
(v) The views expressed on this Website are those of members of the public and are not necessarily ours.
(j) If you're under 16:
(i) Please get a parent's or guardian's permission before taking part in any discussion on this Website.
(ii) Never reveal any personal information about yourself or anyone else (for example, telephone number, home address or email address).
(k) If you breach these Terms:
(i) If you fail to abide by these Terms when using this Website, you may be sent an e-mail which informs you why your contribution has been failed or edited. This e-mail may also include a warning that continuing to break the rules may result in action being taken against your account or accounts.
(ii) This action may include your relevant account or accounts being placed into pre-moderation or a temporary or permanent suspension of your ability to participate on this Website.
(iii) If you post or send offensive or inappropriate content anywhere on or to this Website or otherwise engage in any disruptive behaviour on this Website, and we consider such behaviour to be serious and/or repeated, we may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement/s.
(iv) We reserve the right to delete any contribution, or take action against any account, at any time, for any reason.
(k) We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms.
6. Links to and from other websites
(a) Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
(b) If you would like to link to this Website, you may only do so with our express prior written consent [and on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(i) you do not remove, distort or otherwise alter the size or appearance of our logos;
(ii) you do not create a frame or any other browser or border environment around this Website;
(iii) you do not imply that we are endorsing any of your products or services;
(iv) you do not misrepresent your relationship with us nor present any other false information about us;
(v) you do not otherwise use any of our trade marks displayed on this Website without our express written permission;
(vi) you do not link from a website that is not owned by you; and
(vii) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
(b) We expressly reserves the right to revoke the right granted in paragraph 6(b) for breach of these terms and to take any action it deems appropriate.
(c) You shall fully indemnify us for any loss or damage suffered by us or any of its group companies for breach of paragraph 6(b) .]
(a) Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
(b) Responsibility for the security of any passwords issued rests with you.
(c) By registering with the site you agree to receive the Peak Performance email newsletters. If you do not wish to receive these newsletters you can unsubscribe by using the link that appears at the foot of every newsletter that we send out.
(a) While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website. The material on this website may be out of date, and we make no commitment to update such material.
(b) The material at this website is provided ‘as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this website.
(a) From time to time we may publish and/or offer for sale articles, editorials, advertisements and other materials on this website (“publications”). Such publications are for information and general interest only and for your own personal use. You must not rely upon them as a guide to symptoms or possible treatments for ailments or for self-diagnosis. If you feel unwell or believe you may have the symptoms or conditions identified in any of our publications you should consult professional medical help immediately. Our website content and our publications should not be seen as a replacement for professional medical help .
(b) Due to the number of sources from which this website obtains content and the nature of electronic distribution via the world wide web, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
(c) Nothing in this legal notice shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the unfair contract terms act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
(d) While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
(e) If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10. Governing law and jurisdiction
This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.
11. The Peak Performance Forum
When using the Peak Performance forums, you agree to abide by these forum guidelines
12. Peak Performance prize draw terms and conditions
Entry into a Peak Performance prize draw implies acceptance of these rules and conditions.
Open to all UK residents aged over 18 years or over, other than employees of Peak Performance/ P2P Publishing Ltd and others professionally associated with the website and their immediate families.
The prizes/giveaways are as stated and will be awarded to entries drawn at random on the draw date.
Winners will be notified within 14 days of the draw. After notification, please provide your address so that we can send the prize to you. If you do not respond within 30 days then the prize may no longer be available.
The prizes/product give-aways are subject to availability. In the unlikely event of stated prizes being unavailable, P2P Publishing Ltd reserve the right to substitute the prize for one of equal value. No cash alternative is available. No correspondence will be entered into.
One entry per prize draw/give-away per household.
In entering this Prize Draw the entrant is agreeing to receive email from P2P Publishing Ltd and carefully selected partners. This promotion may be conducted over several different websites simultaneously.
Winners' names may be published on the Peak Performance website and winners may be required to participate in publicity. Promoter: P2P Publishing Ltd, St Mark's House, Shepherdess Walk, London. N1 7LH
As a registered member of the Peak Performance site you qualify for the right to earn points.
The points system rewards you every time you make a contribution to our online community. These points can be turned into vouchers, which you can then spend in our online shop.
The breakdown of the points system can be found below:
- Forum Topic = 5 points
- Blog= 5 points
- Question = 10 points
- Forum = 1 point
- Question = 20 points
- Article = 1 point
100 points = 5 dollars
Only one voucher can be used per transaction
Any posts made on the Peak Performance website prior to the introduction of the points scheme are not eligible for the awarding of points.
Please note we may change the valuation of the points system at anytime as a result of any promotions or special offers we run.
As per our forum guidelines we will be monitoring the validity of posts to ensure users are not exploiting this system.
Our books and special reports - returns/refund policy
When you order one of our books or special reports, either a physical item or e-book, we will confirm your purchase by email.
All products published by Electric Word plc are covered by our 28-day money-back guarantee.
If you are dissatisfied with your purchase for any reason, physical items should be returned to us in good condition to obtain a refund. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged (see below). Please obtain proof of postage so that we can process your refund if the item does not reach us.
Contact firstname.lastname@example.org if you require a refund, or return your book to the address below.
E-books (PDFs) will also be refunded if you tell us that you are dissatisfied.
Damaged goods and exchanges: If your purchase reaches you in damaged condition, you can return it for exchange. Please contact us at email@example.com to make arrangements for return. We are not able to exchange items that are not damaged. If we send you the wrong item in error, we will exchange it for the correct item. Again, please contact firstname.lastname@example.org to make arrangements. You should request exchange of damaged or incorrect goods within 28 days of receipt.
We'll process the returned item then let you know by e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within a month of our receiving your return.
Postage problems: Occasionally, items can be lost in the mail. If your item does not reach you within 28 days of despatch, and you gave us the correct address, we will despatch a second copy having reconfirmed the address. We cannot offer a refund or replacement if you mis-keyed your address when making your order. (If, having placed your order, you believe you may have made a mistake please contact us immediately.) If the second copy does not reach you we will not be able to send a third and will investigate whether a refund is appropriate, using our discretion, taking into account your history as our customer.
Our subscription newsletters
When you take out a subscription to one of our newsletters you agree, with the exception of a free trial offer, to pay for a trial subscription followed by an automatic conversion to a full subscription, then an automatic renewal at the end of the subscription period. All prices and time frames are detailed on our web pages and on the Worldpay payment pages (where applicable) before you take out the offer.
All subscriptions are covered by our money-back guarantee. You can cancel at any time, by telephone, email or in writing. You are entitled to a pro-rata refund on the unmailed portion of your subscription.
Cooling off period
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. For more information, please visit the Department of Trade and Industry's website: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Combined book/subscription packages
On some occasions we will package together a book and subscription for a single price. In these cases, the book purchase and subscription are treated as separate entities and the terms and conditions apply as above.
Worldpay Shopper Guarantee
All purchases made through the Worldpay system are also covered by the Worldpay Shopper Guarantee. This is reproduced here:
"We want you to shop with confidence at all WorldPay Guaranteed online stores. If you make a purchase from a participating store, you can be sure that we will refund your payment if your goods or services are unsatisfactory, or if they are not delivered in accordance with the terms of our contract.
For instance, if we are satisfied that a WorldPay Guaranteed store has failed to deliver the goods or services you ordered, or they were defective - WorldPay will refund your card payment. If you wish to request a refund under this guarantee then contact us at email@example.com .
To qualify for this guarantee, you should notify us promptly of the problem and explain why you are entitled to a refund, quoting your transaction number (which is contained in our email to you confirming the transaction). We will assess whether you are entitled to a refund and take care of the liaison with the store. Please allow at least the length of time advised by the store for delivery. No claim can be dealt with under this guarantee if made after 60 days from the original transaction date. WorldPay's decision is final. In no circumstances shall WorldPay be liable to you for more than the amount of the card payment made by you. This guarantee is personal to you, governed by English law and does not limit any legal or other rights you may have."
BFPO and AFPO addresses
Because all our books are despatched from the UK, BFPO and AFPO addresses are treated as international addresses. For example, if you are stationed on an American base in Germany, we would charge postage from the UK to Germany (if postage costs apply; many of our items incur no postage costs). All newsletters are delivered free so BFPO and AFPO addresses are treated as any other.
UK Phone 0207 954 3467 between 9:00 and 17:30 UK time; customers outside the UK will need to add the country code 44.
Or Fax +44 (0) 207 954 3511
Or Write To
P2P Publishing Ltd,
St Mark's House,
US Phone: 305-956-3992 between 09:00 and 17:30 Monday to Friday US time (answer phone all other times)